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Telephone Expense Management
Distribute vendor expenses for cell phones, long distance, data changes, and equipment, to groups within your organization and automate your billing process eliminating time-consuming business processes. Cairs.net increases your spending visibility allowing you to keep close tabs on where your IT dollars are going.
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Moves, Adds, & Changes
Simplify moves, adds, and changes enabling team members without extensive Communications Server/PBX knowledge manage complex networks. Whether your network is made up of a single type of CS/PBX or a variety of Avaya, Cisco, Lucent, NSN, or Siemens gear, cairs.net consolidates all the different management interfaces into a single point and click form.
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Connectivity, Cable, & Inventory
Although tracking cables and pairs may be classified as old school, the truth is most of us still manage tons of them. Cairs.net provides a point-to-point cable management system that tracks your cables through MDF’s, IDF’s, buildings, manholes, terminal closets, pedestals, and other connection points. Also track your on-shelf inventory.
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Work Orders & Troubles
Chances are your organization is made up of several work centers, each playing a key role in getting daily tasks done. The cairs.net Orders & Troubles system brings your teams together, connected through strategically planned work flows, enabling each team member to focus on their unique mission.
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Data Sync Center
One of the biggest hassles with having lots of Communications Servers (CS) and PBXs is maintaining a clear knowledge of the assets behind each system. Even worse, using your network data to enable other IT applications is rarely achieved, because of the complexity in getting the data into a centralized, easy to access database. Cairs.net helps you overcome both challenges by automatically synchronizing and aggregating your CS/PBX data into its single Microsoft SQL 2008 database.
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User Security
Cairs.net gives you the ability to decide what users can see and do. Through user profiles, you determine site and menu access, and field security. If you have a multiple campus environment, limiting system and data access by site enables you to provide a single site feel to your end users regardless of their location.
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Alarms & Fault Monitoring
The software detection is provided through system event monitoring. cairs.net uses System Event Monitor (SEM) in a real-time process responsible for collecting, correlating and storing all PBX events and alarms. Many PBX systems produce thousands of events daily, making it difficult, if not impossible, for managers to allocate maintenance technicians to decipher event data in a timely manner.
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Traffic & Performance Reports
Cairs.net provides a work load distribution-reporting interface. Administrators can easily create reports on workload distribution, completion durations, and service performance. In addition, administrators can make network changes, test network changes, view the total service order requests in process, and estimated completion status.
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Morale Call Management
Morale minder solves one of the most challenging problems facing telecommunications administrators in the armed services today. The problem is, fair and simple management for calls of the heart placed by service men and women and their families. Until now managing these calls has been a tedious, time consuming job often forced upon unqualified directory assistance operators who are both hesitant and unwilling to interrupt calls.
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