The software detection is provided through system event monitoring. cairs.net uses System Event Monitor (SEM) in a real-time process responsible for collecting, correlating and storing all PBX events and alarms. Many PBX systems produce thousands of events daily, making it difficult, if not impossible, for managers to allocate maintenance technicians to decipher event data in a timely manner. Cairs.net analyzes and processes each event based on alarm and or preset/customer definable event thresholds. Once an event threshold is met, multiple processes are placed into action. The graphical network alarm status map, which displays real-time alarm status for all switches within an enterprise, is updated based on alarm severity, along with the following optional actions:Cairs.net automates the processing of collecting and compiling Voice Switching Data (VSD) from Nortel, Avaya, Lucent, Siemens, Cisco, NEC, etc. Cairs.net fault management module is a Windows 2003/2000 Server, XP professional application that enables both technical and non-technical users to make effective decisions in optimizing the performance of their telephone switching networks.

• Email Notifications
• SNMP Traps
• SQL queries
• AIU - Hard Contact operated/released
• Trouble Ticket Generation

Cairs.net automates the processing of collecting and compiling Voice Switching Data (VSD) from Nortel, Avaya, Lucent, Siemens, Cisco, NEC, etc. Cairs.net fault management module is a Windows 2003/2000 Server, XP professional application that enables both technical and non-technical users to make effective decisions in optimizing the performance of their telephone switching networks.

Cairs.net polls and records every command issued to the switching system real time. This functionality allows for the detection of unauthorized access from any maintenance terminal and enables authorized personnel to perform switch level security audits in real-time.

The system incorporates system event analysis which enables point and click analysis of all PBX events. This process provides maintenance technicians an easy to view breakdown of all the system's events, by any selectable item within the event, e.g., telephone number, fault type, time or circuit ID, etc. Report availability varies by Switch type.

The fault management module is built on WEB/IP technology providing a secure architecture for managing world wide enterprise networks. The system is designed to monitor multiple sites containing multiple switching systems through simultaneous local, regional, and central points. The NOC design empowers organizations to monitor trunk utilization, alarms, and overall network performance from multiple levels within the organization (site engineer, NOC engineer). In addition, the system manages the HOST /Remote relationship within each site. This provides the ability to monitor multiple sites including the HOST and Remotes at each location, providing an accurate view of the network architecture.

Upon receipt of the VSD Operational Measurements (OMs), System Events (Logs) and Station Message Detail Recording (SMDR) data. The server will immediately compile and process the data enabling you to view user-friendly reports, maps and charts. The server will then update all active logged-on clients via secure TCP/IP connections with module data based on the client's access privileges. On a daily schedule, the server will archive each module's compiled and formatted data into a database management system.

You connect to the server via the fault management client software. The client is up to 128-bit secure when transferring data between the client and servers. Fault Management clients have the ability to connect to multiple servers, which serves as a strong platform for the System Alarm Manager (SAM). The SAM provides real-time VSD alarm status through site-specific visual and audio indicators. The client software exposes each server's database enabling ad-hoc long-term traffic and systems analysis.

The cairs.net fault management module provides a dry contact alarms terminal interface which provides sites the ability to monitor the status hardware alarms. The alarms include equipment types like, switch door and light, battery units, and water and temperature sensors. The interfaces uses standard tip and ring two or four wire circuits.