Expense Management & Billing
Cairs.net provides a comprehensive telephony expense management tool enabling you to distribute vendor expenses for cell phones, long distance, data changes, and equipment, to groups within your organization. Cairs.net automates the billing process eliminating time-consuming business processes while providing tools that increase visibility and allow you to keep close tabs on where your IT dollars are going.
Cairs.net provides an account management system that allows you to track unlimited accounts with their associated inventory. Accounts are connected to Organizations and Telephone Control Officers (TCO) for bill distribution and are the center piece of the cairs.net automated billing feature. Each account contains a dashboard view of the customer’s sets, call charges, equipment and services, and billing credits and debts. The Account record also provides a history of all prior bills created. Within Accounts you can manage several aspects relating to how you bill your customers for provided equipment and services. There are two different account types, official and unofficial. Official accounts are those associated to an Organization while Unofficial accounts are associated to a Subscriber. You can go one-step further and associate each account with one or more circuits or set devices, to bill for all one-time, recurring and call charges. This allows you to link your organizations or subscribers with the equipment and services they are responsible for.
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See the total cost for a billing period and/or fiscal year.
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Analyze charges by one-time or recurring for calls, cells, circuits, and data charges.
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Drill-down into charges by account or charge type for research and analysis.
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Bill for both business (official) and or residential (unofficial) customers out of a single database.
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Automatically distribute bills via email and customer web portal (cairs.net Subscriber Portal).
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Create organizational spending analysis reports to better determine where you’re spending your money. Add account attributes for improved searching and reporting.
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Apply debts and credits to adjust billing errors.
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Manage all payment aspects, from types, to locations, to methods (check, credit card, cash, etc...).
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Separate charges for a single device to different accounts – when you need the call charges to be picked up by one account but need the recurring or one-time charges to be covered by a different account.
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Export bills and reports to Excel or Adobe pdf.
Media Imports allow you to take the charges given to you by a third party vendor and import those into your active database. Vendor charges are included on your customer bills allowing you to recover 100% of your vendor expenses. The Vendor Media Import tool allows you to import a large variety vendor data, including everything from call records to service charges, in a host of different formats.
Within Media Imports, you can create a project that allows you to build a template for a particular Vendor file. With the templates, you can filter off information so you only import the wanted information and you can also reuse the templates each month so you only have to build them once (at least until the Vendor changes the format).
- Create a template to use for importing files from your third party vendors.
- When importing, you can filter the information to import only the information you need.
- If the vendor file contains corrupted data, cairs.net shows you where the corrupt data is while still importing the uncorrupted data.
- Import multiple files at once by simply dragging the files from your desktop directly onto the Vendor Media Import form. Cairs.net automatically figures out which template is used for each.
- Preview the information before importing into you active database.
- View and search vendor data in your Active Calls folder with the rest of your call records.
The Active Calls and Archived menus provide a reporting system for call records and calls from both your network and vendor media sources. These menus keep regular reporting fast by providing an easy method for archiving rarely used older calls and allowing the Active Calls folder to focus on calls needed for analysis and reporting. Within these call folders, you can search by all of the call record standard fields: called from number, called to number, duration, cost, city, state, country, organization, subscriber, site, and account number. Other important reports can easily be generated including, Greatest Cost, Most Frequently Dialed, Greatest Duration, to name a few.
Provides totals for each call type based on total calls, cost, duration and time.
Beneath each call type, you can view the individual call records.
For each call record, view the associated account number and subscriber or organization.
Create reports for calls based on the switch or trunk used.
View the calls with the greatest cost, greatest duration or most frequently dialed.
Create a custom view to display only the information you want to see.
Find and remove duplicate call records.
Subscriber Portal-Billing
The cairs.net Subscriber Portal provides a browser-based interface that allows your customers to view, download, and analyze their bill. It also provides an interface to retrieve previous billing statements and view each number’s or circuit’s detailed billing activity, rather than searching through an Adobe or Excel file, let alone a paper bill.
- Easily view billing activity by account number, organization, number, and cost.
- Run reports on call records for duration, cost, and most frequently dialed.
- Download previous billing statements.
- Forms or Active Directory authentication.
Cairs.net offers the ability to manage two billing cycles for both business and residential customers. Through the Billing Cycle Manager you can automate bill distribution and determine when billing notifications are sent. You can choose to send the bill via email, or if you don’t want all of those files jamming up your SMTP server, you can send an email a notification with a web link to the Subscriber Portal. If you are still cutting down Redwoods to produce a paper bill, cairs.net can create printing templates to feed your super printer and stuffer machine. Through the Billing Cycle Manager you can also see the bill cycle summary info, including total bills sent, total cost, delivery date, etc…
- Run the bill manually or let cairs.net do it for you.
- Easily view the total payments made for the billing cycle.
- Easily apply payments and adjustments to an account.
- Export all bills to an Excel or PDF file.
- Manage an entire years bill cycle within one screen.
- Have cairs.net automatically generate a bill for a cycle.
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