Getting Started
A quick shake down on how to get around cairs.net highlighting the User Interface features designed to easily help you find what you are looking for. Topics include navigation, sorting and searching, and faster ways to fill out forms.
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Configured Items
Learn how to manage Sets, Circuits, Cell Phones, and report on Assigned Inventory. Sets include Hunt Groups, Call Pickup Groups, Set Templates, Feature Packages, and Authorization Codes. Circuits include segment management.
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Orders & Troubles
Learn how to manage Orders & Troubles, Portal Requests & Projects, and General Tasks. Specifically you will learn how to configure Sets, Circuits, Subscribers, and Accounts from an order, and how to move tickets from one Work Center to the next.
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Subscribers
Learn how to manage Subscribers including Telephone Control Officers (TCO), Resource Managers, Commanding Officers, and Supervising. Important to billing and learn how to configure TCO groups for billing distribution.
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Equipment & Services
Learn how to manage Equipment, Services, Vendors, Service Providers, and Manufactures. Also learn how to set up Inventory policies to determine which items you want to keep tabs on their stock availability.
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Accounting
Learn how to manage and generate reports on your Accounts, Call Records, Media Imports, and Authorization Codes. Accounting is the primary place to manage billing data generated from Calls, One Time Charges, and Recurring Charges. If you do billing, this is your section.
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Facilities
Learn how to manage Connections (Cables), Terminals, Frames (MDF & IDF), and how they interlink with Sites and Buildings. From Buildings and Connections you can run reports like fill percentage, path availability, and cable service to Buildings and Terminals.
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Switches
From Switches you can manage Switch/PBX configurations including Port Groups (Ports, LEN, EQN, TN, etc..), Number Plans, Class of Service and Restriction, and you can see the script history for all configuration changes processed through cairs.net. Also learn how to use SMA for maintenance access.
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Directory & Organizations
Learn how to build and manage your Organization chart and how to connect the Organizations to Accounts for billing. Learn how to manage the Phone Book & DSN Directory for operator directory look ups.
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System Admin
Learn how to configure cairs.net; Specifically Security, Portal Configuration Packages, Data Syncs, Work Flows, System Settings, Call Record Setup & Pricing, Service Management, Number Plans, and Custom Report Templates.
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Subscriber Portal
Learn how to use the Portal to automated bill distribution and billing reports to TCO Groups, configure on-line Request and Configuration Packages to connect them to the Orders & Trouble system, and learn how to provide an on-line Phone Book.
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