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features
       EXPENSE MANAGEMENT & BILLING
       MOVES, ADDS, & CHANGES
       CONNECTIVITY, CABLE, & INVENTORY
       WORK ORDERS & TROUBLES
       DATA SYNC CENTER
       USER SECURITY
       ALARMS & FAULT MONITORING
       TRAFFIC & PERFORMANCE REPORTS
       MORALE CALL MANAGEMENT

specifications
       CERTIFICATIONS

learning center
       USER INTERFACE - GETTING STARTED
       CONFIGURED ITEMS - SET MANAGEMENT
          Set Devices
          Directory
             Published Directory
             Active Primary Published Directory
          Multiline Hunt Groups
             Multiline Hunt Groups
             Multiline Hunt Group Members
          Call Pickup Groups
             CPU Groups
             CPU Members
          Intercom Groups
             Intercom Groups
             Intercom Members
          Office Hunt Groups
             Office Hunt Groups
             Office Hunt Group Members
          Automatic Call Distribution Groups
             ACD Groups
             ACD Members
          Set Templates
          Feature Packages
          Feature Key Templates
          Authorization Codes
       CONFIGURED ITEMS - CIRCUITS
          Circuit Types
          Manage Circuit Name Template
          Understanding the Main Circuit Screen
          Accounts for Equipment and Services
          Equipment or Services Associated to a Circuit
          Alternate Circuit Names
          Show Related Orders and Troubles - Circuits
          Circuit History
          Circuit Attachments
          Circuit Segments
             Adding a Segment
             Deleting a Circuit Segment
             Segment Accounts for Equipment and Services
             Segment Equipment and Services
             Segment History
       CONFIGURED ITEMS - CELL PHONES
          Manage Cell Phone Types
          Configuring Cell Phone
          Cell Phone - Calls
          Accounts for Equipment and Services
          Accounts for Call Charges
          Equipment or Services Associated to a Cell Phone
          Cell Phone History
       CONFIGURED ITEMS - ASSIGNED INVENTORY
       CONFIGURED ITEMS - ACCOUNTING ENTRIES
          Viewing Related Components
          Mod/Add/Del Accounts for E & S
          Modifying/Adding Equipment and Services
          Deleting Equipment or Services
          Viewing Equipment or Services
       ORDERS & TROUBLES
          ORDERS
          TROUBLES
          PORTAL/PROJECTS
          GENERAL TASK - REPORTS
       SUBSCRIBERS
          GENERAL SUBSCRIBER INFORMATION
          TCO GROUP
          RESOURCE MANAGERS
          COMMANDING OFFICERS
          SUPERVISING MANAGERS
       EQUIPMENT
          Equipment - Type of Service
          Equipment - Manage Report Category
          Equipment - Manage Warehouses
          Equipment - Manage Equipment Types
          Equipment
          Creating Your On-Shelf Inventory
          Globally Manage Equipment
          Vendors, Service Providers & Manufacturers
       SERVICES
          Services - Type of Service
          Services - Manage Report Category
          Services - Manage Warehouses
          Services - Service Types
          Services
          Service Items
          Globally Manage Service
          Vendors, Service Providers & Manufacturers
       ACCOUNTING
          OFFICIAL ACCOUNTS
          UNOFFICIAL ACCOUNTS
             Unofficial Account Configuration
                Account Entries - Equipment and Services
                Current Balance
                Unofficial Accounts - Addresses
                Unofficial Accounts - Calls
                Unofficial Accounts - Reimbursable Types
                Unofficial Accounts - History
                Unofficial Accounts - Notes
                Unofficial Accounts - Settings
             Unofficial Accounts - Account Management
                Manage Status Change Types
             Unofficial Accounts - Billing Tools
                Adjustments
                Create a Bill
                Rollback a Bill
                Funding/Payments
             Unofficial Accounts - Account Entries
          BULK ACCOUNTS CHANGE
          REPORTS
          CALLS & MEDIA IMPORTS
          PAYMENT IMPORT
       FACILITIES
          SITES
          CONNECTIONS
          BUILDINGS
             Building Attachments
          CONNECTION PATH ASSIGNMENTS INFO
       SWITCHES
       DIRECTORY & ORGANIZATIONS
       SYSTEM ADMIN
          SYSTEM ADMINISTRATION
          DATA SYNC CENTER
          CUSTOM REPORT TEMPLATES
       SUBSCRIBER PORTAL

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Calls & Media Imports

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