We've created a place for you to learn how to do just about anything in CAIRS.
Below are several ways to find the information you're looking for.
Super Search allows you to search for any piece of information within your database whether a telephone number, circuit name or trouble ticket.
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A quick shake down on how to get around CAIRS, highlighting the User Interface features including navigation, sorting and searching, & filling forms faster.
In Set Management you can learn to manage all your set devices & their associated information. There are several options within Set Management including directories, CPU groups, ACD groups, & Feature Packages, just to name a few.
There are two parts to every circuit: the main circuit and its segments. You'll learn how to track all the necessary information relating to both, such as alternate names, equipment, orders & history.
Most places have non-switch related telephones. Within Cell Phones, you can learn to track those numbers and their related billing information.
Assigned Inventory allows you to view the equipment that is associated to a set device, circuit, cell phone, subscriber, etc. You will learn how to find certain equipment and services & how to view the information.
For each account, you can view the related configured items & charge types. Learn how to view & manipulate the related account and equipment/services information.
Work Flow | Time Frames | Work Centers
Come learn what they all mean and how to generate work orders to install configured items, subscribers, and accounts, just to name a few.
Similar to a work order, you will learn how to generate trouble tickets for all your configured items including subscribers, authorization codes and accounts.
After learning how to create a work order and trouble ticket, the next step to learn is how to create a General Order. Come find out how to create a main work order and assign sub-work orders.
Often times, you need to create a ticket for something that does not relate to any configured item. Come learn how to use General Task to track that information and how to generate reports for your work order & trouble tickets.
Learn how to manage Subscribers including: Telephone Control Officers (TCO), Resource Managers, Commanding Officers, and Supervising. You'll also learn how to configure TCO groups for billing distribution.
You'll learn how to create your on-shelf inventory for all equipment items including determining equipment policies and stock levels.
Come learn how to create your inventory and associated pricing information for services provided on your site. This includes Vendors, Service Providers and Manufacturers, if applicable.
Official Accounts are associated to organizations. Learn how to create and manage your official accounts, generate monthly bills for one-time, recurring and call charges, make payments, and view billing history, just to name a few.
Unofficial Accounts are associated to Subscribers. Learn how to create and manage your unofficial accounts, generate monthly bills for one-time, recurring and call charges, make payments, and view billing history, just to name a few.
Bulk Assigned Account Change allows you to change certain information for all items associated to an account. Come learn how to create a re-assign request.
We've created a few canned reports that you can quickly run on your database. You'll learn what each report shows, how to generate them, and finally how to export them.
Calls, calls and more calls.
Learn how to view, export and manage your call data. There are several actions you can perform, including removing duplicate calls, repricing calls, archiving calls, etc.
Vendor Media Imports allows you to import charges from a third party. We'll walk you through the process of creating a template, associating files, and completing the import.
Learn how to manage Connections (Cables), Terminals, and Frames (MDF & IDF). You'll also be shown how they interlink with Sites and Buildings. From Buildings and Connections, you can run reports like fill percentage, path availability, and cable service to Buildings and Terminals.
From Switches you can manage Switch/PBX configurations, including: Port Groups (Ports, LEN, EQN, TN, etc.), Number Plans, Class of Service and Restriction. You can even see the script history for all configuration changes processed through cairs.net! Also learn how to use SMA for maintenance access.
You organization structure is integral to properly managing your Class A billing. Come learn how to create your organizations and their related account information. We will also cover the Phone Book & DSN Directory for operator directory look ups.
As a System Administrator, there are many ways that you can configure CAIRS. Come learn how to configure CAIRS to run exactly the way you want it to. We will cover security, work flows, service management, to name a few topics.
Learn how to use the Portal to automated bill distribution and billing reports to TCO Groups, configure on-line Request and Configuration Packages to connect them to the Orders & Trouble system, and learn how to provide an on-line Phone Book.
If you're needing to generate a monthly bill for each of your organizations, this is the course for you! We'll step you through the process from creating an account to generating a bill for one-time, recurring and call charges.
If you're needing to generate a monthly bill for each of your subscribers, this is the course for you! You'll be shown the process step-by-step of creating a subscriber, associating the account and generating a bill for one-time, recurring and call charges.
This step-by-step guide will give you a little background information on how work orders are designed with CAIRS. We'll then walk you through the process of completing a work order from start to finish, including what actions you can perform on a work order in progress.
Did you know that you can create your complete MDF with row, blocks and pins? If not, come look through this guide to learn how to create your frame. This information will be key when you want to be a dedicated plant.
In this step-by-step guide, we'll walk you through the process of building your complete facilities plant. We'll start with a foundation of sites and then build on that with Connections, Buildings and Terminals.
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