1.
Click the Accounting menu.
2.
In the Navigation pane, click Calls
and then Active Calls.
3.
Depending on the amount of call records
that you have within your database, the list may not populate. To populate the
list, perform one of the following actions:
·
Within the search box, type any portion of
a call record (site name, extension, etc.) then click the magnifying glass.
·
Click the Show All button.
Once
the list populates, you can remove the duplicate calls.
4. There are two ways to remove Duplicate Calls
from within the database:
·
Within the Actions pane, click the Find
Duplicate Calls.
·
Within the tool bar directly above the Navigation
pane, click Find Duplicate Calls.
5. The Duplicate Call Record Removal Wizard
displays. Select the date range for when you want to remove the duplicate
calls.
6. The Date From box displays the current date.
To change the date, click the field to access a drop-down calendar. To change
the month and year click the right or left arrow. Once at the appropriate month
and year, click the number to select the date. The date populates in the box.
7. The Date To box also displays the current
date. To change the date, click the field to access a drop-down calendar. To
change the month and year click the right or left arrow, and once at the
appropriate month and year, click the number to select the date. The date
populates in the box.
8. Once you have selected the dates, click the Next
button in the lower right-hand corner. Alternatively, to cancel the wizard,
click the Cancel button in the lower left hand corner.
9. The search result displays a list of the
duplicate calls within the Active Call database.
10. From within this screen you can modify the call
records and fix any discrepancies within the calls.
11. When finished, click the Next button.
12. The next screen allows you to verify that you
want to remove the list of call records from the database. At this point, you
still have the option of cancelling the wizard by clicking the Cancel button
in the lower left hand corner.
13. To remove the duplicate call, click the Finish
button. The duplicate calls are removed.
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