Within General Tasks, you can create a task to track any sort of information you want. For those CAIRS 32 users, this is similar to the General Work Order. These tasks can relate to configured component, database items, dig permits, etc. Similar to a work order, each task can have related equipment and or services, as well as an account number.
Before you can start a general task, it is a good idea to add in both the task type and task status. These allow for better tracking of your active tasks.