Click the Orders/Troubles menu.
Within the Navigation pane, click Orders
and then All Active Orders.
A list of the open orders populates. If
you have a large number of active work orders, the list may not populate. To
populate the list, do one of the following:
Within the search box, type any portion of
the record and then click the magnifying glass.
Click the Show All button.
the list opens, double-click the order number. A work order window opens.
the Order Actions ribbon group, click the Assign To button. A
drop-down field displays displaying the current work center within the
Mouse over the top of a work center name, a list of users with access to the
work center displays. From the list, select the name of the person to assign
the work order to, you will see the first name, last name and user name
message box displays allowing you to type any key issues regarding the work
order. Once the message is complete, click the OK button.
work order window remains open; to complete the process, click the Save
& Close button within the Actions ribbon group.
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