Work Orders submitted through Subscriber
Portal work a little differently than the standard work order. Each type of
work order your administrator(s) allows subscribers to request, combine to form
a configuration package. Each configuration package includes the following
Work Order Type –
indicates whether the package is for a set device, circuit, cell phone,
authorization code or general task
Work Order Action –
indicates what type of action the subscriber is requesting either add, modify,
Work Flow Name –
indicates the associated work flow within cairs.net
Approval Requirements –
indicates if the request requires approval from a TCO and/or Resource Manager
Sites and/or Organizations
– indicates what site and/or organization can submit the request.
Related Equipment and/or Services –
indicates the necessary equipment and/or services related to the request and
the associated cost.
Once a subscriber has submitted the request
and the request is approved the information is sent to the work order system and
into the first work center. You will notice that the Portal Request pane and
the Portal ribbon group become available. The Portal Request pane displays the
work request description that the subscriber entered into the website. The
Packages button, within the Portal ribbon group, allows you to view the
complete package details submitted by the subscriber. The fields are read-only.
the Orders/Troubles menu.
the Navigation pane, click Orders and then All Active Orders.
list of the open orders populates. If you have a large number of active work
orders, the list may not populate. To populate the list, do one of the
Within the search box, type any portion of
the record and then click the magnifying glass.
Click the Show All button.
4. Once the list opens,
double-click the order number. A work order window opens.
5. Within the Show
ribbon group, click the Package button.
6. The screen changes to
display the Selected Configuration Packages. The two panes provide the complete
package details as submitted by the subscriber.
7. The top pane displays the
some basic package information. By clicking the plus (+) sign next to the order
number, you can view the package details including the equipment and/or
services, related to the package.
8. The Package Fields pane
displays any additional notes the subscriber entered regarding the
9. To return to the work order
screen, click the Order button within the Show ribbon group.