The Charge Analysis pane defaults to Calls
Charge sorted by Number. We have created
a few reports to help you analyze your call data. The following reports are available:
Number – sorts that calls based on dialing
extension, the list will be from your lowest to highest extension number
Most Expensive – sorts the list based on the
most expensive call, the report displays the extension, total call cost, called
telephone number and the total minutes of the call
Longest Duration – sorts the list based on
the call with the longest duration, the report displays the extension, total
minutes, called telephone number and the total call cost.
Most Dialed – sorts the list based on the
most frequently dialed telephone number, the list displays the called telephone
number, total number of calls, total charge and total minutes.
Call Type – this reports displays the call
types and the total call counts for each.
For you can further filter most of the
reports (with the exception of the Call Type report) by creating a search
parameter. Below the report types, is
the ‘Filter your Results by’ links that allows you to create the filter for the
report. Each report type will have
different filters, but they are work the same.
To create a filter, click on the appropriate link directly below ‘Filter
your results by’, a small textbox opens.
Within the textbox, type in any portion of the record to create the
filter and either click the enter key on your keyboard or click the small
magnifying glass within the textbox. The
view changes to display your filtered list.