you are not already on the Service Request window, click the Service Requests link at the top left
hand corner of the Subscriber Portal window
the menu bar directly below the cairs.net logo, click on the New Order link.
screen changes to display up to three columns, the middle column holds all the
change service work orders you can perform.
the Change Service list, click on the appropriate link.
next popup that becomes available allows you to search for the device(s) that
you want to change.
the top text box, type in any portion of the record to change. As records match
your search parameter they will appear in the Search Results box on the left
hand side of the popup.
select the device, check on the box next to the record. The information duplicates to the Selected
can select more than more record by clicking on the checkboxes. When you have the records to change in the
Selected Components column, click on the Next button.
next popup that opens allows you to complete the necessary fields for the
change request. The fields marked with
an asterisk (*) are required, you must enter a value in each of those
each work order type, the Notes field is required. You must enter a comment in this field before
you can Save & Close the work order.
all the required fields are completed, within the lower right hand corner of
the pop-up click on the Save button.
If you have selected more
than 1 device to change, you can click on the next one in the list on the right
hand side of the popup to complete the necessary information.
If you click on the Save button
before you complete all the device, a message box appears. The message will ask if you want cairs to
automatically complete the rest of the devices with the same information as the
You can click Ok to
automatically complete or Cancel to complete them yourself.
will receive a message similar to the following when your request has been
saved and sent to the cairs.net help desk.
Close to continue.