Depending on the Configuration Packages your
cairs.net administrator has created, the information within the New Service
column will change. For the purposes of
this document, we show you a how to submit a basic service request. Please keep in mind that the information you
see on within your Subscriber Portal may change.
you are not already on the Service Request window, click the Service
Requests link at the top left hand corner of the Subscriber Portal window
the menu bar directly below the cairs.net logo, click on the New Order link.
screen changes to display up to three columns, the first column holds all the
new service work orders you can perform.
the New Service list, click on the appropriate link.
popup opens, within the popup complete the necessary fields. The fields marked with an asterisk (*) are
required, you must enter a value in each of those fields.
each work order type, the Notes field is required. You must enter a comment in this field before
you can Save & Close the work order.
all the required fields are completed, within the lower right hand corner of
the pop-up click on the Save and Close button.
will receive a message when your request has been
saved and sent to the cairs.net help desk.
Close to continue.