Directly below the new trouble link, is the
Search textbox. This textbox allows you
to search for the date, status, request number or phone number of any trouble
tickets. Next to the trouble ticket
textbox is a dropdown menu, this menu allows you to choose whether you want to
search for open, on hold, complete or cancelled trouble tickets.
To search for a trouble ticket, type in the
any portion of date, status, request number or telephone number within the
textbox. As you type in the information,
the screen changes to display the trouble tickets that match your search
To further limit the amount of information
you see, you can click the dropdown arrow in the small text box to the right of
the search parameters field. From the
list, select what type of trouble tickets you want to view whether open, on
hold, complete or cancelled.