You can remove any work center from a
Trouble Ticket. This allows your site to create one work flow for all Trouble
Tickets within your database. For example, you can create one work flow that
can be used for set device, cell phone and circuits troubles. With the ability
to remove a work center from a work flow, you can manipulate the work flow as
it progresses from start to finish.
the Navigation pane, click Troubles and then All Active
list of the open troubles populates. If you have a large number of active
tickets, the list may not populate. To populate the list, do one of the
Within the search box, type any portion of
the record and then click the magnifying glass.
Click the Show All button.
4. Once the list opens, double-click the order number.
5. Within the Work Flow pane, right-click on the work center to
remove from the work flow, click Remove Work Center selection.
! In order for a work center to be removed from
the work flow, your cairs.net administrator must designate the work center as
optional within the work flow. To learn more about the creating work flows, see
System Admin Work Flows.
6. A message box opens verifying that you really want to remove the
work center from the work flow. Click Yes to continue or No to
cancel the operation.
7. Within the Actions ribbon group, click Save (save and stay)
to continue working with the ticket or Save & Close (save and exit)
to return to the Work Order list.